Delete your NeroPlant account
You can permanently erase your NeroPlant account, and everything stored in it, from inside the app. This page explains how, exactly what is removed, and what to do if you can no longer sign in.
Delete it in the app
- Open NeroPlant and make sure you are signed in.
- Go to the Profile tab (the last tab in the bar at the bottom).
- Scroll to the Account section and tap Delete account.
- Confirm twice — the app asks a second time because the deletion cannot be undone.
The moment you confirm, your data is erased on our servers and the app signs you out and returns to the welcome screen.
What gets deleted
Everything. Deleting your account permanently removes:
- your account — email address, display name and password;
- every plant in your collection, with its nickname, species, notes, pot and light settings and growth entries;
- every photo you uploaded — the image files are removed from our storage, not just unlinked;
- your rooms;
- your care schedule and care history — every task, due date and completion record;
- your streak, XP, level and badges;
- your whole Sprout conversation, both your messages and Sprout’s replies.
This is immediate and irreversible
There is no grace period, no recycle bin and no backup we can restore from. Once the deletion is confirmed, we cannot bring your account or your plants back — not even if you write to us a minute later. If you want to keep anything, save it before you delete.
Data we keep afterwards
None of your account data. Ordinary server access and error logs, which can include an IP address, rotate and are discarded in the normal course of running the service; they are not part of your account and are not used to reconstruct it. Photos and messages that were already sent to Plant.id or Anthropic to produce a result are held under those companies’ own retention policies — deleting your account removes our copy, which is the copy we control.
If you cannot sign in
Lost your password, lost the device, or removed the app? Email us and we will delete the account for you:
Subject: Delete my NeroPlant account
In the message: the email address the account was created with. Please write from that same address if you can — it is how we confirm the account is yours. If you cannot, we may ask you a question or two to verify ownership before deleting anything.
We acknowledge deletion requests within 3 business days and complete them within 30 days at the very latest — in practice almost always the same week. You will get an email confirming when it is done. We do not charge for this.
Smaller clean-ups
If you do not want to lose everything, you have gentler options inside the app: delete an individual plant (which takes its photo, tasks and history with it), or clear the Sprout conversation from the chat screen. Signing out on its own does not delete anything — your collection is waiting when you sign back in.
More detail
What we collect and who processes it is set out in the privacy policy. Questions about any of this go to [email protected].